CAAR Conference 2016:
The Agri-Retail Round Table


The 2016 CAAR Conference offered attendees three days of insightful information and valuable connections.


Tuesday, February 16

The Retail Management Workshop

Michael Bossy of Bossy Nagy Group explains the benefits of using the Kolbe A Index to better understand staff.

Retail managers and owners know their stuff: applications, supply and demand, customer service and agronomy. These are the skills and areas of expertise that help the agri-retail industry thrive.

But there are some factors that can be silent obstacles for a successful business: team dynamics, employee benefits and HR systems, new customer perspectives and even emergency plan support. With these oft-overlooked concepts in mind, CAAR crafted a day-long pre-conference workshop intended to help retail locations address these opportunities for improvement within their operation.

In an independent business, we don’t always have the resources that a large corporation does. I think the templates that are being presented here (Humaniqa HR resources presented by Glenn Kehrer of Group Benefits) might be a big timesaver for us.
– Cassandra Morari, Rack Petroleum

Icebreaker Reception

Attendees enjoy refreshments at the Icebreaker Reception.

Two hours of cocktails and hors d’oeuvres at The Sheraton Cavalier provided the perfect setting for a whirlwind of catching up and cultivating new connections amongst attendees.

Icebreaker Survey

An informal survey at the Icebreaker Reception revealed some of the primary points of interest for the coming days, and that CAAR Conference attendees were ready to take full advantage of the collaborative and educational benefits the event provided.

We’re here to network with industry players and to deal with customers we’ve known for years. I’m one of the die-hards – I’ve been coming here for a long time.
– Greg Setter, Setter
Manufacturing Division
Wednesday, February 17
Dr. Allan Gray of Purdue University speaks about producer perspectives on brands and customer service.
Dr. Allan Gray of Purdue University speaks about producer perspectives on brands and customer service.

Speaker Sessions

Dr. Allan Gray, Emerson Csorba and Justin Funk kicked off the conference speaker series on Wednesday.

The speakers’ topics, designed to pinpoint hidden opportunities and fresh perspectives on customer service and engagement, gave new food for thought to attendees looking to help their business rise above the crowd.


Justin Funk Justin Funk
Emerson Csorba Emerson Csorba

Speakers’ Discussion Panel

Discussion Panel
Left to right: Delaney Ross Burtnack with Dr. Allan Gray, Justin Funk and Emerson Csorba, who each bring a different insight to the topic of customer loyalty.

Wednesday’s three featured speakers took the time to delve deeper into the topic of customer loyalty – what influences it, and how it is changing with the shift towards a new generation of customers.

I thought it was really interesting to see how a farmer differentiates between the brand and the retail influence, and between the different sectors – seed, crop protection and fertilizer.
– Speaker series attendee
Western Producer / Glacier FarmMedia was the winner of this year’s conference exhibitor award.
This event is a really good opportunity to network with a lot of like-minded people in this industry. This is an excellent group to work with.
– Kevin Yaworsky, Glacier FarmMedia,
Conference exhibitor

Tradeshow

The crew from J.R. Simplot have a laugh while promoting their products.

CAAR’s conference trade show was abuzz with activity and filled with enthusiastic exhibitors ready to share exciting products and innovative technologies with conference delegates.

It’s really interesting to see different people’s perspectives on these issues. For example, in the panel discussion there was a mix of ages, and there were some differing opinions. It’s important to explore all those angles.
– Panel discussion attendee

CAAR Pro-Ag Investments Auction

This year’s auction, held on the tradeshow floor and led by auctioneers Dallas Matsalla and Sheldon Baille, was once again a flurry of bid calling, laughter and cheers of victory.


CAAR Pro-Ag Investments Auction
Dallas and Sheldon keep the bid calling lively during the Pro-Ag Investments Auction.
The winning bidders of the Pro-Ag Investments Auction.
CAAR thanks the winning bidders for their support of the Pro-Ag Investments Auction.

They’re good products; we use these products every day and they come from companies we know. And we need to support these companies, just as they’re supporting CAAR.
– Blaine Cochrane, Shur-Gro,
Live auction winning bidder

CAAR’s Choice Awards Banquet

A packed house at the CAAR’s Choice Awards Banquet.
A packed house at the CAAR’s Choice Awards Banquet.

The 2016 CAAR’s Choice Awards were handed out during dinner on Wednesday – bestowing much-deserved recognition (and even one standing ovation!) to this year’s group of winners.

CAAR President and CEO Delaney Ross Burtnack presents the CAAR's Choice Awards for standout achievements in agri-retail to the 2016 winners.
CAAR President and CEO Delaney Ross Burtnack presents the CAAR's Choice Awards for standout achievements in agri-retail to the 2016 winners.

What an incredible evening. Getting to celebrate some of the standout achievements of this past year with this solid, supportive group of people was so rewarding.
– Delaney Ross Burtnack,
CAAR president and CEO

The Adam Growe Quiz Show

Adam Growe of Cash Cab rounded out the evening with a knee-slapping performance and a few hilarious trivia questions and tasks.

Adam Growe
Adam Growe doles out cash in exchange for entertaining antics.
CAAR Board member Don Kitson and Major Jo-Anne Flawn-LaForge gamely participate in trivia challenges.
CAAR Board member Don Kitson and Major Jo-Anne Flawn-LaForge gamely participate in trivia challenges.
Thursday, February 18

Final Speaker Sessions

The final day of the CAAR Conference welcomed two esteemed presenters: Nishan Majarian of Agrian, and keynote speaker Tony Chapman. Majarian asked attendees where their business’ unique selling proposition will lie in the years ahead – as providers of product, or an integrated component of their customers’ operations?

Nishan Majarian
Majarian discusses the future of agri-retail.
Tony Chapman
Chapman addresses the crowd on the final day of the CAAR Conference.

Closing Keynote: Stop Selling, Start Storytelling

Finally, Tony Chapman took the stage to tell a familiar tale in a brand new way. In agri-retail, as in all sales environments, the only thing that’s really being sold is the story a retailer has to offer. Chapman asked attendees an important question: “Who is the hero in the story of your business?” Contrary to popular assumption, it’s not the retailer: it’s the producer – and an agri-retailer’s job is to help them achieve their happily ever after.


It’s important for the ag industry to be upfront and tell our stories, and not let others tell our stories for us.
– Speaker session attendee
CAAR President and CEO Delaney Ross Burtnack thanks the sponsors of the 2016 CAAR Conference.
CAAR President and CEO Delaney Ross Burtnack thanks the sponsors of the 2016 CAAR Conference.

Sponsors’ Essential Support

Without the support of this year’s sponsors, the 2016 CAAR Conference would not have been possible. Thank you to our new sponsors, our returning supporters, and to each and every organization that contributed to the success of this event.



Thank You to Our Sponsors


Platinum

Air Canada Bayer CropScience Fertilizer Canada Farm Media Syndication Western Producer Hi Tech Installations Doyle Ranco

Gold

Afrika Barrel & Bow Ag Resource Arysta LifeScience BASF FarmLink Farm Credit Canada IRM Sherrit Potash Corp Simplot Scotiabank Univar

Silver

AgCareers.com Agrico ATP Nutrition BioAg CSGA Dow AgroSciences Group Benefits Marcus Construction Mosaic UAP

Bronze

Agrium Apine BrettYoung CleanFARMS City of Saskatoon FMC KegRiver KOCH Fertilizer Canada Monsanto NuFarm PickSeed Polywest SeCan Sylvite

Save the Date for the 2017 CAAR Conference!

Click here for more information and to book your hotel room early.